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IEK324 Quality Management and Process Improvement 7.5 ECTS credits | |
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TIMEPERIOD: Q 4 LANGUAGE:English/Swedish EXAMINER Erik Lovén Univ adj PREREQUISITES IEK309, Statistics AI, 15 credits or corresponding course. COURSE AIM ¥ to describe the quality concept, quality strategies and methods for total quality management in companies, organisations and in public administration; ¥ to illustrate quality programmes in different organisations. CONTENTS Values, methods, and techniques of TQM (Total Quality Management) are discussed. Furthermore, it is illustrated how different organisations, Swedish as well as foreign, work with quality improvements, for instance by studying different articles and working with case studies. TEACHING EXAMINATION Written exam 6.0 credits Group projects 1.5 credits In case of few students, alternative forms of examination may be used. COURSE GRADE SCALE: U (no pass), G, VG ITEMS/CREDITS | |
| Group projects | 1.50ECTS |
| Written exam | 6.00ECTS |
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COURSE LITERATURE Bergman, B & Klefsjö, B. Kvalitet från behov till användning. Senaste upplagan, Studentlitteratur, Lund. (3:e upplagan beräknas utkomma under hösten 2001.), (or Bergman, B & Klefsjö, B (1994). Quality from customer needs to customer satisfaction. McGraw-Hill, London, och Studentlitterattur, Lund.). Brassard, B. & Ritter, D. (1996). Minnestrimmaren II. Liber, Malmö. (eller Brassard, B & Ritter, D. (1994). The memory jogger II. Goal, QPC, USA) Articles and other complementary material put together by the teachers. REMARKS Further information: International Office |
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