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IEK004 Quality Management, Introduction course 6.0 ECTS credits | |
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TIMEPERIOD: Q1, Q3 LANGUAGE:Swedish EXAMINER Erik Lovén Univ adj PREREQUISITES Mathematical Statistics according to IEK020 or corresponding course. COURSE AIM ¥ to illustrate how an active, systematic, and preventive work for quality improvements shall be carried on in companies, organisations, and in public administration; ¥ to provide knowledge of modern values, techniques, and methods in the continuous work for higher quality; ¥ to illustrate quality programmes in different organisations. CONTENTS The quality concept, quality strategies and the development of quality philosophy. Design quality, production quality, service quality, and leadership for quality are discussed. TEACHING EXAMINATION COURSE GRADE SCALE: U (no pass), 3, 4, 5 ITEMS/CREDITS | |
| Laboratory work | 1.50ECTS |
| Written exam | 4.50ECTS |
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COURSE LITERATURE Bergman, B & Klefsjö, B. Kvalitet från behov till användning. Senaste upplagan, Studentlitteratur, Lund. (3:e upplagan beräknas utkomma under hösten 2001.) Articles and other complementary material put together by the teachers REMARKS Further information: International Office |
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