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IEK004 Quality Management, Introduction course 6.0 ECTS credits | |
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TIMEPERIOD: LANGUAGE:Swedish EXAMINER Håkan Wiklund Univ lekt PREREQUISITES Mathematical Statistics according to any one of IEK001, IEK003, IEK005, IEK007, IEK010, IEK011 or IEK020 or corresponding course. COURSE AIM ¥ to illustrate how an active, systematic, and preventive work for quality improvements shall be carried on in companies, organisations, and in public administration; ¥ to provide knowledge of modern values, techniques, and methods in the continuous work for higher quality; ¥ to illustrate quality programmes in different organisations. CONTENTS The quality concept, quality strategies and the development of quality philosophy. Design quality, production quality, service quality, and leadership for quality are discussed. TEACHING EXAMINATION COURSE GRADE SCALE: ITEMS/CREDITS | |
| Laboratory work | 1.50ECTS |
| Written exam | 4.50ECTS |
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COURSE LITTERATURE Bergman, B & Klefsjö, B (1995). Kvalitet från behov till användning, Andra upplagan, Studentlitteratur, Lund. Utdrag ur ISO9000 och Utmärkelsen Svensk Kvalitet. Artiklar och annat kompletterande material samt problemsamling från Avdelningen för kvalitetsteknik och statistik. Ytterligare litteratur kan tillkomma. REMARKS Further information: Håkan Wiklund |
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