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Course Catalog 1998/99


Business Adm and Social Science

IEK004 Quality Management, Introduction course 6.0 ECTS credits

TIMEPERIOD:


LANGUAGE:Swedish

EXAMINER
Håkan Wiklund Univ lekt


PREREQUISITES
Mathematical Statistics according to any one of IEK001, IEK003, IEK005, IEK007, IEK010, IEK011 or IEK020 or corresponding course.

COURSE AIM
¥ to illustrate how an active, systematic, and preventive work for quality improvements shall be carried on in companies, organisations, and in public administration; ¥ to provide knowledge of modern values, techniques, and methods in the continuous work for higher quality; ¥ to illustrate quality programmes in different organisations.

CONTENTS
The quality concept, quality strategies and the development of quality philosophy. Design quality, production quality, service quality, and leadership for quality are discussed.

TEACHING


EXAMINATION

COURSE GRADE SCALE:

ITEMS/CREDITS
Laboratory work 1.50ECTS
Written exam 4.50ECTS

COURSE LITTERATURE
Bergman, B & Klefsjö, B (1995). Kvalitet från behov till användning, Andra upplagan, Studentlitteratur, Lund. Utdrag ur ISO9000 och Utmärkelsen Svensk Kvalitet. Artiklar och annat kompletterande material samt problemsamling från Avdelningen för kvalitetsteknik och statistik. Ytterligare litteratur kan tillkomma.

REMARKS


Further information: Håkan Wiklund

Valid for school year 1998/99.
Latest version:http://www.luth.se/stuka

Web Editor: Birgitta.Hakansson@dc.luth.se


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LULEÅ UNIVERSITY OF TECHNOLOGY
University Campus, Porsön, 971 87 Luleå. Tel. +46 (0) 920-91 000, fax +46 (0) 920-91 399
Last edited 1998-08-28