Business Adm and Social Science
IEK024 Total Quality Management 6.0 ECTS credits
DENNA SIDA FINNS OCKSÅ PÅ SVENSKA
General information about studying at Luleå University
TIMEPERIOD:
LANGUAGE: Swedish
EXAMINER
Håkan Wiklund Univ lekt
PREREQUISITES
Quality Engineering, IEK004, and Mathematical Statistics according to any one of, IEK001, IEK003, IEK005, IEK007, IEK010, IEK011, IEK020 or corresponding course.
COURSE AIM
„ to give advanced knowledge of strategies, values, and methods according to a modern view of quality philosophy, TQM;
„ to provide the ability to solve problems in Total Quality Management;
„ to practise assessment of organisations and their work with Total Quality Management;
„ to train the ability to present own and other people«s work orally and in writing.
CONTENTS
Some topics in IEK004, such as QFD, process management, and reliability, are discussed in a more thorough way. Some other topics, i.e. the seven management tools, benchmarking, and some quality awards, are also studied.
TEACHING
EXAMINATION
Written exam 3.75 credits
Project work 2.25 credits
COURSE GRADE SCALE:
ITEMS AND CREDITS
Written examn 3.7 ECTS
Project work 2.2 ECTS
COURSE LITERATURE
Bergman, B & Klefsjö, B (1995). Kvalitet från behov till användning, Andra upplagan, Studentlitteratur.
(An English book with similar contents is also possible to use.)
Egnell, P-O (1995). Processledning. Studentlitteratur, Lund.
Bergman, B & Klefsjö, B (1992). Tillförlitlighet. Kompendium. Högskolan i Luleå
Institutet för Kvalitetsutveckling. Utmärkelsen Svensk Kvalitet (senaste upplagan)
Articles and other complementary material and a collection of exercises compiled by the Division of quality technology and statistics.
Additional literature may be added.
REMARKS
Last modified 97-03-05
Further information: Håkan Wiklund
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