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IEK314 Basics of Quality Technology 7.5 ECTS credits | |
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TIMEPERIOD: LANGUAGE:English/Swedish EXAMINER Pia Sandvik Wiklund Univ lektor PREREQUISITES IEK309, Statistics AI, 15 credits or corresponding course. COURSE AIM ¥ to describe the quality concept, quality strategies and methods for total quality management in companies, organisations and in public administration; ¥ to illustrate quality programmes in different organisations. CONTENTS Values, methods, and techniques of TQM (Total Quality Management) are discussed. Furthermore, it is illustrated how different organisations, Swedish as well as foreign, work with quality improvements, for instance by studying different articles and working with case studies. TEACHING EXAMINATION Written exam 6.0 credits Group projects 1.5 credits COURSE GRADE SCALE: ITEMS/CREDITS | |
| Group Projects | 1.50ECTS |
| Written exam | 6.00ECTS |
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COURSE LITTERATURE Bergman, B & Klefsjö, B (1995). Kvalitet från behov till användning. 2a uppl. Studentlitteratur, Lund, (eller Bergman, B & Klefsjö, B (1994). Quality from customer needs to customer satisfaction. McGraw-Hill, London, och Studentlitterattur, Lund.). Brassard, B. & Ritter, D. (1996). Minnestrimmaren II. Liber, Malmö. (eller Brassard, B & Ritter, D. (1994). The memory jogger II. Goal, QPC, USA) Artiklar, problemsamling och kompletterande material från Avd för kvalitetsteknik och statistik tillkommer. REMARKS Further information: Pia Sandvik-Wiklund |
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