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Course Catalog 1998/99


Business Adm and Social Science

IEK314 Basics of Quality Technology 7.5 ECTS credits

TIMEPERIOD:


LANGUAGE:English/Swedish

EXAMINER
Pia Sandvik Wiklund Univ lekt


PREREQUISITES
IEK309, Statistics AI, 15 credits or corresponding course.


COURSE AIM
¥ to describe the quality concept, quality strategies and methods for total quality management in companies, organisations and in public administration;
¥ to illustrate quality programmes in different organisations.


CONTENTS
Values, methods, and techniques of TQM (Total Quality Management) are discussed. Furthermore, it is illustrated how different organisations, Swedish as well as foreign, work with quality improvements, for instance by studying different articles and working with case studies.


TEACHING


EXAMINATION
Written exam 6.0 credits
Group projects 1.5 credits

COURSE GRADE SCALE:

ITEMS/CREDITS
Group Projects 1.50ECTS
Written exam 6.00ECTS

COURSE LITTERATURE
Bergman, B & Klefsjö, B (1995). Kvalitet från behov till användning. 2a uppl. Studentlitteratur, Lund, (eller Bergman, B & Klefsjö, B (1994). Quality from customer needs to customer satisfaction. McGraw-Hill, London, och Studentlitterattur, Lund.).
Brassard, B. & Ritter, D. (1996). Minnestrimmaren II. Liber, Malmö. (eller Brassard, B & Ritter, D. (1994). The memory jogger II. Goal, QPC, USA)
Artiklar, problemsamling och kompletterande material från Avd för kvalitetsteknik och statistik tillkommer.

REMARKS


Further information: Pia Sandvik-Wiklund

Valid for school year 1998/99.
Current version this school year:http://www.luth.se/stuka

Web Editor: Karin.Lindholm@dc.luth.se


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LULEÅ UNIVERSITY OF TECHNOLOGY
University Campus, Porsön, 971 87 Luleå. Tel. +46 (0) 920-91 000, fax +46 (0) 920-91 399
Last edited 1998-12-16