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Course Catalog 1998/99


Business Adm and Social Science

IEK024 Total Quality Management 6.0 ECTS credits

TIMEPERIOD:


LANGUAGE:Swedish

EXAMINER
Håkan Wiklund Univ lekt


PREREQUISITES
Quality Engineering, IEK004, and Mathematical Statistics according to any one of, IEK001, IEK003, IEK005, IEK007, IEK010, IEK011, IEK020 or corresponding course.

COURSE AIM
¥ to give advanced knowledge of strategies, values, and methods according to a modern view of quality philosophy, TQM;
¥ to provide the ability to solve problems in Total Quality Management;
¥ to practise assessment of organisations and their work with Total Quality Management;
¥ to train the ability to present own and other people´s work orally and in writing.


CONTENTS
Some topics in IEK004, such as QFD, process management, and reliability, are discussed in a more thorough way. Some other topics, i.e. the seven management tools, benchmarking, and some quality awards, are also studied.

TEACHING


EXAMINATION
Project work 6.0 credits
COURSE GRADE SCALE:

ITEMS/CREDITS
Project work 6.00ECTS

COURSE LITTERATURE
Bergman, B & Klefsjö, B (1996). Tillförlitlighet. Kompendium. Högskolan i Luleå.
Blomqvist, R. & Haeger T. (1996). Kvalitetsutveckling - kunddriven verksamhetsutveckling i teori och praktik. IHM Förlag, Göteborg.
Brassard, B. & Ritter, D. (1996). Minnestrimmaren II. Liber, Malmö.
Institutet för Kvalitetsutveckling. Utmärkelsen Svensk Kvalitet (senaste upplagan).
Artiklar och kompletterande mtrl från Avd för kvalitetsteknik och statistik.
Ytterligare litteratur kan tillkomma.

REMARKS


Further information: Håkan Wiklund

Valid for school year 1998/99.
Current version this school year:http://www.luth.se/stuka

Web Editor: Karin.Lindholm@dc.luth.se


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LULEÅ UNIVERSITY OF TECHNOLOGY
University Campus, Porsön, 971 87 Luleå. Tel. +46 (0) 920-91 000, fax +46 (0) 920-91 399
Last edited 1998-12-16