Engelska Studiehandboken kurser

Business Adm and Social Science

IEK024 Total Quality Management 6.0 ECTS credits

DENNA SIDA FINNS OCKSÅ PÅ SVENSKA

General information about studying at Luleå university

TIMEPERIOD:

LANGUAGE: Swedish

EXAMINER
Håkan Wiklund Univ lekt

PREREQUISITES
Quality Engineering, IEK004, and Mathematical Statistics according to any one of, IEK001, IEK003, IEK005, IEK007, IEK010, IEK011, IEK020 or corresponding course.

COURSE AIM
Ą to give advanced knowledge of strategies, values, and methods according to a modern view of quality philosophy, TQM; Ą to provide the ability to solve problems in Total Quality Management; Ą to practise assessment of organisations and their work with Total Quality Management; Ą to train the ability to present own and other people«s work orally and in writing.

CONTENTS
Some topics in IEK004, such as QFD, process management, and reliability, are discussed in a more thorough way. Some other topics, i.e. the seven management tools, benchmarking, and some quality awards, are also studied.

TEACHING

EXAMINATION
Written exam 3.75 credits Project work 2.25 credits
COURSE GRADE SCALE:

ITEMS/CREDITS


Written examn                                               	3.7ECTS
Project work                                                	2.2ECTS

COURSE LITTERATURE
Bergman, B & Klefsjö, B (1995). Kvalitet från behov till användning, Andra upplagan, Studentlitteratur. (An English book with similar contents is also possible to use.) Egnell, P-O (1995). Processledning. Studentlitteratur, Lund. Bergman, B & Klefsjö, B (1992). Tillförlitlighet. Kompendium. Högskolan i Luleå Institutet för Kvalitetsutveckling. Utmärkelsen Svensk Kvalitet (senaste upplagan) Articles and other complementary material and a collection of exercises compiled by the Division of quality technology and statistics. Additional literature may be added.

REMARKS

Last modified : 97-06-05 by Jan Lindberg
Further information: Håkan Wiklund

Back to department menu