Engelska Studiehandboken kurser

Business Adm and Social Science

IEK314 Basics of Quality Technology 7.5 ECTS credits

DENNA SIDA FINNS OCKSÅ PÅ SVENSKA

General information about studying at Luleå university

TIMEPERIOD:

LANGUAGE: English/Swedish

EXAMINER
Pia Sandvik-Wiklund Univ lektor

PREREQUISITES
IEK309, Statistics AI, 15 credits or corresponding course.

COURSE AIM
Ą to describe the quality concept, quality strategies and methods for total quality management in companies, organisations and in public administration; Ą to illustrate quality programmes in different organisations.

CONTENTS
Values, methods, and techniques of TQM (Total Quality Management) are discussed. Furthermore, it is illustrated how different organisations, Swedish as well as foreign, work with quality improvements, for instance by studying different articles and working with case studies.

TEACHING

EXAMINATION
Written exam 6.0 credits Group projects 1.5 credits
COURSE GRADE SCALE:

ITEMS/CREDITS


                                                            	1.5ECTS
                                                            	6.0ECTS

COURSE LITTERATURE
Bergman, B & Klefsjö, B (1995). Kvalitet från behov till användning, Andra upplagan, Studentlitteratur. (An English book with similar contents is also possible to use.) Gale, B T (1994). Managing Customer Value. Creating Quality and Service that Customers Can See. The Free Press, N Y. Articles and other complementary material and a collection of exercises compiled by the Division of quality technology and statistics.

REMARKS

Last modified : 97-09-25
Further information: Pia Sandvik-Wiklund

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