Engelska Studiehandboken kurser

Business Adm and Social Science

IEK044 Total Quality Management through Customer Focused Prod.Dev 6.0 ECTS credits

DENNA SIDA FINNS OCKSÅ PÅ SVENSKA

General information about studying at Luleå university

TIMEPERIOD:

LANGUAGE: Swedish

EXAMINER
Håkan Wiklund Univ lekt

PREREQUISITES
Examination from Quality Engineering, IEK004, and Mathematical Statistics, IEK001, IEK003, IEK005, IEK007, IEK010, IEK011or IEK020.

COURSE AIM
- to give knowledge about concepts and methods within the field of customer focused product development, from identification of customer needs, analysis and transformation of product demand, to measurement of the attained customer satisfaction; - to provide the ability to critically examine and assess observation material (i.e. from customer surveys) with the aim of identifying conscious and unconscious customer needs; - to provide the ability to plan and assess experiments in connection with customer surveys; - to provide the ability to apply statistical methods in customer focused product development;

CONTENTS
Market investigations. Focus groups. The Kano model, Tools for identification and grouping of customer needs, Quality Function Deployment (QFD). Conjoint Analysis, Multivariate methods such as factor analysis and principal component analysis, Contingency tables. Measurements on customer satisfaction.

TEACHING

EXAMINATION
Written exam 4.5 credits Laboratory work 1.5 credits
COURSE GRADE SCALE:

ITEMS/CREDITS


Laboratory work/Group Project                               	1.5ECTS
Written exam                                                	4.5ECTS

COURSE LITTERATURE
Articles from scientific journals. Complementary material from the Division of Quality Technology and Statistics (in Swedish).

REMARKS

Last modified : 97-09-25
Further information: Håkan Wiklund

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